Keynote Speaker

Kevin Brown

Kevin Brown - 2022 PLD Keynote Speaker Photo

Kevin delivers “The Hero Effect” message to his audiences. “The Hero Effect” is all about being your best when it matters most. Kevin teaches that heroes are ordinary people doing extraordinary things. Kevin’s hero effect strategy is all about creating an exceptional experience for customers. It is showing up every single day and helping your customers with no strings attached, as well as taking 100% responsibility for your attitude, actions, and results. When working in a team, Kevin teaches not to get caught up in the mistakes of one person or try to place blame, but rather look at every situation through a lense of optimism. He uses an experience he had in Disney World to show his audience what a perfect customer service experience is. Kevin is great for big groups and he is sure to make a “hero” out of each and every member of your team.